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Return Policy

At WolfCamera.com, your satisfaction is our goal; if, for any reason, you are unsatisfied with your purchase, you can return the item(s) for either a full refund or product exchange for up to 30 days. Items must be in their original packaging with all components and parts in unused condition.

All return requests must be approved by Wolf Camera, and customers are responsible for shipping costs incurred during returns.

All return requests must be approved by Ritz Camera, and customers are responsible for shipping costs incurred during returns.

Conditions

Please read all conditions below. If conditions are not met, WolfCamera.com reserves the right to refuse the return or to charge a restocking fee not less than 15%.

Personal data or items left in returned merchandise is not the responsibility of WolfCamera.com

WolfCamera.com is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Returns must be received by WolfCamera.com within 14 calendar days after notifying WolfCamera.com of intent to return

The following products may not be returned:

  • Computers and Computer Software, once any of the manufacturer's packaging has been opened.
  • Consumable items including but not limited to opened packs of ink cartridges, photo paper, CD’s, DVD’s and media products.
  • Products that have been submerged in water, including waterproof products.
  • Large TV’s (37 inches & up) once the packaging has been opened.
  • Items that have wear, or been noticeably used or abused

Please contact our Customer Service at 1-866-849-3045 or customerservice@WolfCamera.com before returning your item in order to receive your required RMT number.

We appreciate your business, and will ensure that your return requests are handled in a professional and expedient fashion.

Shipping Policy:

We offer free shipping on purchases over $100, excluding: Auction, Clearance, Limited Specials, Oversized and Heavier Items and shipments to AK, GU, HI, PR & VI. Your actual shipping charges for each product will be shown to you prior to completion of the checkout process. Our free shipping offer applies to standard ground shipping. Additional charges apply for expedited shipping.

All shipped orders under $100 are subject to our standard pricing rates.

Shipping and Delivery Options - US

Ground Service
for orders over $100.00*

(3 to 7 business days)
FREE
Ground Service
for orders under $100.00*

(3 to 7 business days)
 
$6.95
2 Business Day Delivery
$23.95
Next Business Day Delivery*
(1 business day)
$33.95

* Important Shipping & Handling Information:

    • Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and military APO/FPO orders will incur extra shipping charges:
Alaska & Hawaii: $29.99
Guam, Puerto Rico & Virgin Islands: $39.99
  • Most items shipped to APO, FPO, PO Box, AK, GU, HI, PR & VI addresses will be received within 5 to 7 calendar days. Some orders may take up to 30 calendar days. Most products can be shipped to APO, FPO, PO Box, AK, GU, HI, PR & VI addresses; however, there are some exceptions. Additionally, we do not offer express delivery to military APO, FPO, PO Box, AK, GU, HI, PR & VI. If a product cannot be shipped to an military APO, FPO, PO Box, AK, GU, HI, PR & VI, you will receive an email or phone notification. Please note: The U.S. Postal Service has banned shipping of any electronic devices containing lithium batteries from the United States to overseas locations.
  • In stock orders usually ship in 1-2 business days (excludes weekends and holidays). Orders placed after 9:00 am EST on Friday will be shipped out on Monday.
  • The warehouse does not ship on Christmas Day, New Years Day, Memorial Day, Fourth of July, Labor Day and Thanksgiving (Thurs. & Fri.).
  • Not all items can be shipped Express Delivery (Next day, two day or Saturday delivery).

Back Ordered Items Shipping & Handling

If you order items with different shipping availability dates - for example, an in-stock item along with a back ordered item - each item will ship as soon as it's available. If the original order was placed using Next Day or 2-Day delivery options, the back ordered items will be shipped using FedEx Ground service at no additional cost to you.

Product Warranties and Repairs

All new brand name items sold by WolfCamera.com come with manufacturers warranties unless otherwise indicated. Import items (marked as import in their respective product listings) generally do not carry manufacturers warranties unless otherwise indicated. In instances where the manufacturer does not provide warranty service for import items, they will be warrantied by WolfCamera.com if indicated. We will provide a warranty certificate with the product

If the item needs to be serviced by the manufacturer, the customer is to deal directly with the manufacturer and not with WolfCamera.com. For list of manufacturers phone numbers for warranty service click here.

Verification Department

Most purchases are approved during checkout. In the rare event that the billing information does not match up correctly, we may subject your credit card purchase for extra verification. This is to ensure that there is no fraud and that all the billing information matches to the records of the credit card company. If necessary, we will contact you by phone or email to verify the purchase. To expedite the shipment of your order without any delays, please ensure that all the billing information entered during checkout is accurate and up to date.

If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current. We apologize for any inconvenience that this may cause.

Import products

Some items we sell are marked as "Import" or "Grey". These products are identical to the USA versions, but are offered at lower price. Most import and Grey market items do not carry warranties from the manufacturer. For import products that are identical to USA models, WolfCamera.com will provide you with a warranty along with the purchase of the product. Import and grey market products have the same brand name quality as their USA counterparts. In some cases, the packaging may contain wording in a foreign language.

Secure Shopping Guarantee

The Secure Shopping Guarantee protects you while you shop at WolfCamera.com, so that you never have to worry about credit card safety. When shopping at WolfCamera.com online, you can shop with confidence.

When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than WolfCamera.com. This makes online buying as secure as purchasing by telephone.

We guarantee that every transaction you make at WolfCamera.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at WolfCamera.com. In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, WolfCamera.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from WolfCamera.com while using our secure server.