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Cancel an order
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No Tax
Shipping and Delivery Options - US
Back Ordered Items Shipping & Handling
Low Prices, Guarantee
Secure Shopping Guarantee
Payment Methods
Bill Me Later
Place an Order
Return Policy
Exchanges
Manufacturer Warranty
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Cancel an order
Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been sent to our warehouse for fulfillment. Once the order has been sent to our warehouse for fulfillment, we can request cancellation, however, should your order/item(s) ship, simply REFUSE delivery, and when the merchandise is returned to us a refund will be initiated.
Change your subscription
To remove your name from our E-mail correspondence or our catalog mailing list, just let us know by clicking here.
No Tax
You never pay sales tax! We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations and in those states we pay ALL sales taxes (California, Kansas and Maryland). For customers in these states, our price includes all applicable taxes. To satisfy Maryland consumer reporting rules, we will show sales tax and an amount equal to the sales tax will be discounted from our regular low price. The order total will be the same as our regular low prices without tax.
Shipping and Delivery Options - US
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*Free ground shipping on most orders over $100...EXCLUDES Auction,
Clearance, Limited Specials, Oversized and Heavier Items and shipments
to AK & HI. Your actual shipping charges for each product will be shown
to you prior to completion of the checkout process.
Delivery options and estimated ship times in business days:
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Back Ordered Items Shipping & Handling
If you order items with different shipping availability dates - for example, an in-stock item along with a back ordered item - each item will ship as soon as it's available. If the original order was placed using Next Day or 2-Day delivery options, the back ordered items will be shipped using FedEx Ground service at no additional cost to you.
Low Prices, Guarantee
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At WolfCamera.com, our low price guarantee assures you that you are getting a competitive, low price. If you find a price lower than ours on the Internet, and you meet the eligibility requirements listed below, you may qualify for a price match. You may be eligible for a price-match refund if your request meets the following conditions:
When requesting a price match, please be aware that prices will be compared on the following criteria:
Apply for a Price Match
In most cases we can match the pricing submitted by a customer due to large
buying power and inventory volume. However, when the price request goes below
our cost we will not honor the lower pricing because it is usually the result
of unethical selling practices such as:
WolfCamera.com wants you to be a 100% satisfied customer. We offer the largest online inventory, competitive pricing and added value on most of purchases. We offer Free Shipping on most orders over $100.00, you pay No Sales Tax and we offer a liberal return policy and exchange privileges. (Please see our Return/Exchange Policy) Shop with confidence at WolfCamera.com! Of course, if you receive a great price on an item from another online retailer and are confident that you will receive what you are ordering, then we encourage you to purchase the item from that retailer. |
Secure Shopping Guarantee
The Secure Shopping Guarantee protects you while you shop at WolfCamera.com, so that you never have to worry about credit card safety. When shopping at WolfCamera.com online, you can shop with confidence.
When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than WolfCamera.com. This makes online buying as secure as purchasing by telephone.
We guarantee that every transaction you make at WolfCamera.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at WolfCamera.com.
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, WolfCamera.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from WolfCamera.com while using our secure server.
Payment Methods
We gladly accept Visa, MasterCard, American Express and Discover, PayPal®, personal
checks, money orders and Bill Me Later®.
Credit and Debit Cards:
We do not charge your card until your order is shipped.
When you place an online order, we authorize your credit/debit card to make
sure sufficient funds are available. The financial institution places a hold
on funds equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped.
If your order is canceled, the financial institution that issued your card
determines the time required to remove the authorization. The authorization
will automatically expire based on the type of card used for payment. The following
is the estimated period of time from the point of authorization to automatic
expiration of the authorization for common methods of payment.
Debit
or check cards - depends on bank Visa/MasterCard - depends on bank Discover American Express |
24-72 hours 7 - 14 days 30 days 30 days |
If your order is backordered or the item does not ship by the time the authorization automatically expires, another authorization will be required at the time the merchandise ships. If you need more information, please call your bank or credit card company
Personal Checks and Money Orders:
We also accept personal checks and money orders. Please note that payment via
check or money order can delay your order up to 15 days.
Pay by Check
If you would prefer to pay with a paper check or money order,
please mail to:
RitzCamera.com
PO Box 19705
Irvine, CA 92623-9705
Please note: Checks returned unpaid by your financial institution are subject
to a Service Charge of $25 or the maximum allowed by law. Checks returned for
insufficient or uncollected funds, together with Services Charges, may be debited
electronically from your account.
If a refund is due, you will be refunded in the same method in which you paid
for the merchandise originally. If a check refund is due, please be advised
that it may take up to 30 days to receive your refund.
Bill Me Later
Buy Fast and Feel Secure with Bill Me Later®:
Bill Me Later® is a convenient and secure new payment method designed for
purchasing on the web or over the phone. As a credit account, Bill Me Later® provides
you with the flexibility to purchase without using your credit card. Bill Me
Later® is offered through CIT Bank and is only available to US customers
who are at least 18 years of age. Subject to credit approval.
- To request a Bill Me Later® account, you do not have to complete a lengthy application prior to making a purchase. Simply select Bill Me Later® at checkout to complete your request.
- There are no account numbers to enter, just top-of-mind information such as date of birth and the last four digits of your social security number. This information is easy to provide and helps us protect you against fraud.
- Bill Me Later® offers “zero fraud liability” protection which means you are not responsible for unauthorized charges.
- After you use Bill Me Later®, you will receive a billing statement.
Bill Me Later® offers flexible repayment options: you can choose to pay
the entire balance with no additional charges or pay a portion of the balance
and regular interest charges apply.
Click Here for BML FAQs.
Place an Order
Do I have to register to place an order?
Absolutely not, we do not require our customers to register.
Are there alternative ways to place an order?
If you would prefer to use our toll free number to place your order, please fax your order to
You may also send your orders to:
WolfCamera.comPO Box 19705
Irvine CA 92623-9705.
Can I order items for pick up at a Ritz Camera store?
WolfCamera.com and Ritz Camera Centers are two separate companies, and we are not able to have orders placed through the internet and picked up at Ritz Camera Centers.
Return Policy
If for any reason you are not completely satisfied with a product, simply return it within 10 days for all Digital, Video and Wireless Phone products, 30 days for all other products, to WolfCamera.com for a no hassle exchange or return. Please note regarding Electronics products, some require Return Merchandise Authorization (RMA), and some are non-returnable.
A restocking fee of 15% will be charged on all returns unless the item is defective or where prohibited by law. A restocking fee of up to 25% may be charged on some items and items that do not meet the Return Requirements listed below. Additional conditions and requirements may apply – please read our full return and exchange policy.
RETURN REQUIREMENTS:
- Returned products must be in brand new, mint condition.
- Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
- Software must be unopened and in the original sealed packaging.
- Any Blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.
- All Digital Equipment, Video Equipment and Wireless Telephone products must be returned within 10-days of receipt of purchase.
- Please note that the warranty card must not be filled out.
- SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.
- Please note we do not accept returns on International purchases at this time.
If the item being returned does not meet the above conditions, has been opened or shows signs of wear the return may be refused and returned to you or you may be charged a 25% restocking fee.
Returns must be received by WolfCamera.com within 14 calendar days after notifying WolfCamera.com of intent to return. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item. You will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.
Auction Returns:
All Auction Sales Are Final. Auction items can be returned only for defective
replacement. If the winning auction item you receive is not in working order,
simply return it within 10-days of receipt to WolfCamera.com for an exchange or, if the
item is no longer available, a refund. If the ten-day exchange period has past,
all items, unless otherwise noted in the description, come with the full warranty
offered by the manufacturer. To obtain warranty service, please take the product,
along with the invoice you received, to any authorized dealer or service center.
ELECTRONIC PRODUCT RETURN GUIDELINES
It is important to understand the standards that have been established within
the electronics industry regarding the terms and conditions of a sale. The standards
are as follows:
The purchases of computers, peripherals, software, and other consumer electronics
are subject to manufacturer restrictions that may be different from other product
purchases you have made. All computer, peripheral, software and consumer electronic
product returns require an RMA (Return Merchandise Authorization) number, which
can be obtained by contacting our Customer Service department. These category
returns are subject to a restocking fee. Several manufacturers’ policies
and restrictions disallow product returns. Products from the following manufacturers
(not all inclusive) are not returnable to WolfCamera.com: Adobe, 3Com, Compaq, IBM, Lenovo,
Intel, HP, Microsoft, Toshiba, Quark and Sony. The aforementioned list of manufacturers
is not a comprehensive list and may change from time to time. You will need
to contact these manufacturers directly regarding return or replacement of their
products in accordance with their respective guarantees and/or warranties.
Please save all packaging and accessories for any item that is to be returned. All original equipment, components, manuals, cables, documents and packaging must be returned with your item for your return to be accepted. All returns are inspected prior to credit being given and a return may not be accepted or additional restocking fees may apply if all items are not returned in a new condition. An item returned for a replacement may be repaired or replaced at the company’s discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through our websites are subject to our Privacy and Security Policy regarding use of the site and order acceptance, which is located in our Help Section. Physically damaged items cannot be returned.
You must also return the free gift in order to receive a full refund. If you are unable to do so, the value of the free gift will be subtracted from the purchase price of the item being returned. You will be refunded the difference. The value of the free gift is based on the price it was regularly sold for on the date of your original purchase.
Shipping charges
Original shipping charges are not refundable. Shipping charges on returned products
are the responsibility of the customer. WolfCamera.com will match the shipping method and
pay for shipping charges on replacement or exchanged products. We strongly recommend
you fully insure your return shipment in case of loss or damage.
Standard Return Policy
Our Standard Return Policy covers all products, unless otherwise indicated.
Merchandise under our Standard Return Policy may be returned within 30 days
of the original invoice date for a refund or exchange with the exception of
all Digital, Video, Wireless Phone, DVD, CD and Video Game products
which must be returned within 10 days of the original invoice date for a refund
or exchange. All returns require an RMA (Return Merchandise Authorization) number.
Many manufacturers offer additional factory coverage; you should contact the
manufacturer of your item directly for information regarding eligibility and
specific terms and conditions.
Restocking Fee
A 25% restocking fee will be charged unless the item is defective, damaged,
you received the wrong item, or law prohibits the fee. A restocking fee of up
to 25% will be charged on special products as noted and an additional fee may
be charged for products returned as defective that test to be operational upon
return. Additionally, any return that has missing accessories or is incomplete
in packaging may be rejected or will be subject to an additional restock fee
to cover the price of the missing item.
Manufacturer's (End-User) Warranties
WolfCamera.com does not offer any express warranties; however, many of the products are
covered by Manufacturers' Warranties. Manufacturers' warranty details are typically
available at the manufacturer's website; click here to see a list of the manufacturers
whose items we carry. Manufacturers' warranties can also be obtained for free
by contacting the manufacturer. Please note that products in this category are
non-refundable unless otherwise indicated.
Some products must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item. More specific return policies are designated for the item categories listed below.
RETURN POLICY FOR MANUFACTURER (END-USER) WARRANTY ITEMS:
CPUs
- Refund period: 10 days from original invoice date.
- Replacement period: 30 days from original invoice date.
- Buyers requesting a refund will be charged a restocking fee of up to 25%.
- Physically damaged CPUs cannot be returned, including physical damage due to improper installation.
Tablet and Notebook PCs
- Notebook/Tablet PCs are not returnable.
Consumable Items
- Consumable items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. may only be returned if the product is unopened. Buyers requesting a refund will be charged a restocking fee of up to 25%.
Software
- Retail boxed software can only be returned for replacement if it is defective or damaged. You may exchange defective software for an identical replacement by contacting Customer Service and acquiring an RMA number. No software returns will be accepted after 7-days. All OEM software including Operating Systems is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. WolfCamera.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
Televisions
- Televisions cannot be returned. You are urged to carefully examine the
box your television ships in before signing for the package. Upon delivery,
please inspect the exterior shipping box and the television carefully for
damage while the shipper is still present. If you discover any damage, please
refuse delivery and you will receive a refund of the purchase price, shipping
and handling fees, and sales taxes (if any). When you sign the carrier’s
delivery receipt and/or sign for the ‘white glove’ delivery service,
you are acknowledging and accepting the terms of this return policy and receipt
of your order. Should you observe any damage to the shipping box, or if the
wrong product was sent, you must refuse delivery while the shipping courier
is still on the premises.
- If, after delivery, the television does not work, all returns, in-house
servicing (if applicable), and warranty repairs are handled exclusively by
the manufacturer. Televisions cannot be returned to WolfCamera.com.
Manufacturer-Recertified Refurbished and Open-Box Items
- WolfCamera.com often sells items that are listed as "manufacturer recertified"
or "open-box." Because these items are sold at greatly reduced prices,
they bear a limited 10-day refund-only return policy. Accessories
MAY NOT BE INCLUDED with refurbished products, even if the missing accessory
was included in the original packaging. We cannot provide replacement service
for these items, as their stock is limited. The entire risk as to the quality
and performance of these items is with the buyer. These items have been tested
for functionality, but may have superficial physical defects including (but
not limited to) scratches, dings or dents. Should these items prove defective
following their purchase, the buyer (not the manufacturer, distributor, or
retailer) assumes the entire cost of all necessary servicing or repairs, unless
otherwise required by law. These items are not covered by our 30-day satisfaction
guarantee.
ADDITIONAL RMA TERMS
Physical Damage Policy
Physically damaged items cannot be returned.
Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
Forcing a processor into position will not solve an installation problem and may void your return policy. If you return any physically damaged item, the item will be returned to you at your expense.
DVD - CD - Video Games
DVD’s, CD’s and Video Games are non-returnable and non-refundable,
but can be returned within 10 days of the invoice date for a replacement of
the same title if the item is defective. Items cannot be exchanged for a different
item or title.
LCD Dead-Pixel Policy
WolfCamera.com adheres to the 7 (seven) dead-pixel policy that is observed by
the majority of our manufacturers. In order to declare any product with an LCD
screen "defective" and eligible for replacement or refund through
our return policy, there must be a minimum of 7 (seven) dead LCD pixels.
Rebates/UPC Codes
Products offering mail-in rebates are not returnable once the rebates have been
filed. Be sure that the product is functional and that you intend to keep the
product before sending in for your rebate. Products missing UPC codes or serial
numbers from the box are NOT returnable, are non-refundable, and will be rejected.
Only the product manufacturer can replace any defective item missing the UPC
code.
Bundle Specials
Bundle Specials contain multiple items offered together at a discounted price.
Offers are valid only while supplies last. Purchasing multiple units of a Bundle
Special that feature a mail-in rebate may yield only one redeemable rebate offer
(per the manufacturer's "limit one per household" provision). If you
wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE
within specified return period from the date of purchase. Note that a restocking
fee of up to 25% will be applied. Components within a Bundle Special may be
returned for replacement only. Individual items may only be returned for replacement
if an RMA number is acquired within the Standard Return period.
Please note: In some cases a bundle discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually.
Out of Stock or Back-ordered Items
You will be issued a refund, if you return an item for an exchange (if the product
qualifies for an exchange) after the product has been discontinued and we are
out of stock.
Exchanges
Exchanging Online Purchases.
To exchange an item through WolfCamera.com please follow the instructions on your packing
slip.
EXCHANGE REQUIREMENTS:
- Exchanged products must be in brand new, mint condition.
- Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
- Software must be unopened and in the original sealed packaging.
- Any Blister packed items or products that come in hard plastic wrap can only be exchanged if unopened and in original condition.
- All Digital Equipment, Video Equipment and Wireless Telephone products must be exchanged within 10-days of receipt of purchase.
- Please note that the warranty card must not be filled out.
- SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
- Exchanges must be received by WolfCamera.com within 14 calendar days after notifying WolfCamera.com of intent to exchange. After the exchange period has expired, please contact the manufacturer to resolve any problems with your equipment.
Manufacturer Warranty
All new products purchased on WolfCamera.com are supplied with original manufacturer warranties
Please send your request to:
WolfCamera.com
Merchandise Operations
PO Box 19705
Irvine, CA 92623-9705
Attn: Manufacturer's Warranty Request.
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